Shipping Policy

Shipping Services

US Domestic:

• Standard: 4 - 8 days
• USPS Priority Mail: 7 - 13 days
• USPS Priority Mail Express: within 12 days

International:

• Shipping times and costs are calculated at checkout.

Note: Shipping time does not include handling time. For expedited shipping, please contact us via email or chat.

Delivery Zones Customours mainly serves the United States, Canada, the United Kingdom, Australia, and other international markets.

International Customs and Duties:

• Import duties, taxes, and charges are not included in the item price or shipping cost. These are the buyer's responsibility.
• Please check with your country's customs office to determine potential additional costs.

Restricted Delivery Zones:

• Cuba (CU)
• Iran (IR)
• North Korea (KP)
• Sierra Leone (SL)
• Palestinian Territories
• South Sudan
• Myanmar
• Crimea, Ukraine
• Areas restricted due to politics or pandemic

Delivery Partner We use USPS Service for deliveries.

Estimation Time of Arrival

• All items are made-to-order.
• Orders are processed on business days (Monday to Friday, Eastern Standard Time), excluding public holidays.
• Production Time: 1-2 business days. This may vary based on order volume.
• During holidays, processing and delivery times may be extended by up to 10 business days.

Order Tracking

• A tracking link will be emailed when your order is shipped.
• Allow 5-7 days for the carrier to scan your package into their system.
• If tracking information is not available immediately, it will update once the carrier processes your parcel.
• For delayed parcels beyond the estimated arrival date, please contact us.

Incorrect Address

• Ensure the correct address at checkout. We are not responsible for orders delivered to incorrect addresses or returned.
• Returned orders will be donated to charity and not restocked.
• For orders returned due to incorrect addresses, a re-shipping fee will be required.
• We are not liable for parcels lost, stolen, or damaged after being forwarded or redirected by the final mile carrier.

For any questions or assistance, please contact us at: service@customours.com.